Understanding the KOME withdrawal rules before you start earning is essential. Nothing is more frustrating than accumulating earnings and not knowing how or when you can access them. This guide explains every rule, restriction, and process for withdrawing your KOME earnings — whether you're a host or an agent.
KOME Withdrawal: The Core Rules
The KOME withdrawal system has four key rules that apply to both hosts and agents:
- Minimum withdrawal amount: $10 USD (100,000 diamonds for hosts)
- Withdrawal must be in multiples of $10: You can withdraw $10, $20, $30, etc. — not $15 or $25
- Remaining balance below $10 stays in wallet: If you have $23, you can withdraw $20 and $3 stays in your wallet
- Processing time: Up to 3 working days from the day you submit the request (UTC+8 timezone)
Withdrawal Timing
Withdrawals can be submitted at any time — 24 hours a day, 7 days a week. KOME markets this as a "24/7 withdrawal" feature, which means you're not locked into specific withdrawal windows or waiting periods.
However, processing happens during working days (Monday through Friday, UTC+8). Requests submitted on weekends or public holidays will begin processing on the next working day. During promotional periods or high-traffic times, processing may occasionally extend slightly beyond 3 working days.
For Hosts: The Diamond-to-USD Process
Host earnings are stored as diamonds (points) in your in-app wallet. Diamonds convert at 10,000 diamonds = $1 USD. The withdrawal process for hosts works as follows:
- Open the KOME app and go to your wallet
- Check your current balance — ensure you have at least $10 (100,000 diamonds) available
- Tap "Withdraw" and select the amount (must be a $10 multiple)
- Choose your payment method (bank transfer or Epay)
- Confirm and submit — processing begins on the next working day
Once the processing is complete, funds are sent to your registered bank account or Epay wallet. Keep your payment details accurate — incorrect details will cause payment delays and may require re-verification.
For Agents: Commission Settlement & Withdrawal
Agent commission settlement works slightly differently. Commissions are calculated automatically at 24:00 every Sunday (UTC+8) based on the previous week's host team earnings. The calculated commission amount is then deposited to your agent wallet every Monday.
Once the Monday deposit arrives, agents can submit a withdrawal request at any time using the same $10 minimum and multiples-of-$10 rules. Processing takes the same 1–3 working days.
Agents should note that commissions are not manually requested — they arrive automatically on Mondays. Your job is simply to submit a withdrawal from the available balance when you're ready.
Supported Payment Methods
KOME currently supports two withdrawal methods:
- Bank Transfer: Direct bank account transfer. Requires your full bank account number, account holder name, and bank branch details. International transfers may incur bank fees depending on your country.
- Epay: Digital payment platform commonly used across Asia and the Middle East. If you have an Epay account, this is typically faster and lower-fee than bank transfer.
KOME has indicated that additional payment methods will be supported in future updates. Always ensure your payment account details are verified and match your registered identity before withdrawing.
Malicious Refund Risk for Hosts
One important withdrawal rule that surprises many hosts: if a user makes a malicious refund after spending diamonds on calls or gifts with you, the diamond value of that refund may be deducted from your wallet balance. This is a platform anti-fraud measure to prevent refund abuse.
The practical impact: diamonds you earn may show in your wallet, but if KOME's fraud detection flags the source payment as a malicious refund, the corresponding amount can be reversed. This is rare for legitimate interactions but worth knowing. Avoid users who seem to be testing platform refund policies, and report suspicious behavior through in-app support.
Setting Up Your Payment Method
Set up your withdrawal method before your first commission or earnings arrive. Go to Wallet → Payment Settings in the KOME app. Add your bank account details or Epay credentials. Verify the information carefully — incorrect entries cause delays that can take several additional working days to resolve.
Frequently Asked Withdrawal Questions
Q: How long until I receive my first withdrawal?
A: After submitting a withdrawal request, funds arrive within 3 working days. Factor in that agent commissions first arrive on Monday, so your first real withdrawal can take up to 1 week from when you started earning.
Q: Can I withdraw partial amounts?
A: Yes, in $10 multiples. If you have $45, you can withdraw $40 and $5 stays in your wallet until the next withdrawal cycle.
Q: What if my withdrawal doesn't arrive in 3 days?
A: Contact KOME platform support through the in-app help center with your transaction reference. Do not submit duplicate withdrawal requests.
Start Earning on KOME — Withdraw Anytime
Join as a host or agent today and experience KOME's 24/7 flexible withdrawal system.